1. Who We Are
The Laid Off Launchpad ("we," "us," "our") is a career education business operated by Jeni Golomb. This policy explains what information we collect when you visit our website or purchase our programs, how we use it, and the choices you have.
Our website is thelaidofflaunchpad.com. Our courses and community are delivered at courses.thelaidofflaunchpad.com.
2. Information We Collect
Information you give us
- Account and purchase information: your name and email address when you buy a program or create an account.
- Payment information: your billing details and card information are collected and processed by our payment processor. We do not store your full card number on our systems.
- Content you post: anything you write in our community, including posts, comments, and messages.
- Communications: emails or messages you send us.
Information collected automatically
- Usage data: pages visited, time on site, referring links, and general interaction with our courses.
- Device and technical data: browser type, device type, operating system, and IP address.
- Cookies and similar technologies: small files stored on your device that let the site function, remember you, and help us understand how the site is used.
3. How We Use Your Information
- To deliver the courses, community access, and live sessions you purchased.
- To process your payment and send you receipts.
- To create and maintain your account and log you in.
- To send you program-related emails, such as onboarding, updates, and information about live Q&A sessions.
- To send you marketing emails, if you have opted in. You can unsubscribe at any time using the link in any email.
- To improve our courses, website, and customer experience.
- To respond to your questions and provide support.
- To detect fraud and protect the security of our site and members.
4. Service Providers We Share Information With
We do not sell your personal information. We share it only with the service providers that make the business run, and only as needed:
- Kajabi hosts our courses, community, checkout, and member accounts, and sends transactional email.
- Our payment processor (accessed through Kajabi) handles card payments and billing.
- Netlify hosts our marketing website.
- Analytics and advertising platforms, where used, help us understand site traffic and reach potential customers. This may include advertising pixels that recognize visits to our site.
We may also disclose information if required by law, or to protect our rights, safety, or property.
5. Community Content
Our Launchpad+ community is a shared space. Anything you post there can be seen by other members of that community. Please use your judgment about what you share, particularly regarding employers, salaries, and personal circumstances.
We ask members to keep what is shared in the community confidential, but we cannot guarantee the behavior of other members. Do not post anything you would be harmed by if it were repeated outside the group.
6. Cookies
We use cookies to keep you logged in, remember your preferences, and understand how the site is used. Most browsers let you refuse or delete cookies through their settings. If you disable cookies, some parts of the site, including logging in to your courses, may not work correctly.
7. Your Rights and Choices
- Access and correction: you can request a copy of the personal information we hold about you, or ask us to correct it.
- Deletion: you can ask us to delete your personal information. Note that we may need to keep certain records, such as transaction records, to comply with legal or accounting obligations.
- Marketing emails: you can unsubscribe at any time. We will still send you transactional emails related to a purchase you have made.
Depending on where you live, you may have additional rights under laws such as the GDPR or the CCPA. To exercise any of these rights, contact us at jeni@thelaidofflaunchpad.com.
8. Data Retention
We keep your information for as long as your account is active and for as long as needed to provide the programs you purchased. Because our courses are sold with lifetime access, this may be indefinite. We also retain records where required for legal, tax, or accounting purposes.
9. Security
We rely on established platforms with industry-standard protections to store and process your data. No system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.
10. Children
Our programs are intended for working professionals. We do not knowingly collect personal information from anyone under 18. If we learn that we have, we will delete it.
11. Changes to This Policy
We may update this policy from time to time. When we do, we will change the "last updated" date at the top of this page. Significant changes may also be communicated by email.
12. Contact Us
Questions about this policy or your information? Email us at jeni@thelaidofflaunchpad.com.